Guide to Community Mediation
How does it Work
Mediation is process in which impartial mediators can help all parties involved in a dispute to sort out their differences quickly, peacefully and confidentially.
Mediation
- Focuses on improving communication and understanding between the parties building towards practicable realistic solutions that meet everyone’s needs.
- Is Voluntary –all parties in a disagreement agree to take part.
- Is completely Confidential
Step 1: (initial contact)
If you have a problem with a tenant or neigbour or are effected by a tenant of Newport City Homes, Bron Afon Housing or Charter Housing you can approach and contact theses organizations for a referral to the service.
Alternately you may contact us direct for information; to discuss your particular circumstances or request a referral.
Step 2 (pre-mediation)
When we have received a referral two mediators from the service will then contact you to arrange a convenient time and date for a home visit. During the visit our mediators will listen to your concerns , explain about mediation, and you can then decide whether or not to proceed.
Step 3(mediation)
The mediators will arrange a safe, neutral place for you all to meet together at a time convenient to everyone involved.
Through one or more sessions, the aim is to assist you all in finding a solution which everyone can accept. The agreement made is yours - the mediators just help you to reach it.
